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How do I order MedDev products or request information?

Our Customer Service is ready to answer your questions, help you establish an account and take your orders. You can call or fax in your order.

What is MedDev's return policy?

The return policy varies depending upon the product. Refer to the product literature, packing slip and invoice for the return policies that apply to the product in question. Generally speaking, MedDev packaging indicates if a product is non-returnable or non-returnable if opened. A Customer Service representative can also answer questions about returns.

How do I resterilize a MedDev Eyelid Implant?

MedDev does not recommend resterilization. Please refer to MedDev's Resterilization Policy for Eyelid Closure Products.

How quickly can I get my order?

In most cases, orders received and processed before 2 pm (PST) will be shipped on the same day. Orders received after 2 pm will be processed and shipped the following day.

There are several shipping options available to you. Standard shipping for Eyelid Implants is FedEx 2 Day Air. For Blinkeze External Lid Weights, Sizing Sets, and Hand Therapy Products, standard shipping is FedEx Ground (usually 5-7 business days).

Once the product is shipped from MedDev's facility, it is the shipper's responsibility to get the product delivered. While we rely on the shipping company's delivery schedules, MedDev cannot guarantee them.